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Braintree Review 2023
Data as of 12/21/22. Offers and availability may vary by location and are subject to change.
If you’ve read our Stripe review, you may be noticing that Braintree seems to offer a lot of the same things that Stripe does. Because of that, the real question you need to answer is this: Which solution is better for my business, Stripe or Braintree? In our opinion, the nod goes to Stripe. But you should still stick around to see why Braintree may be right for you.
Braintree is best for Venmo and PayPal integration
One of the key differences between Braintree and Stripe is that Braintree is owned by PayPal. This ownership gives Braintree access to both Venmo and PayPal payment options.
There are a lot of customers online who like performing online transactions via PayPal or Venmo. Because you can give your customers these options with Braintree, they’re more likely to have a satisfying transaction experience if PayPal is their preferred online payment method.
Braintree plans and pricing
Plan details
Braintree technically has two plans on offer: standard pricing and custom pricing. Custom pricing depends on your transaction volume. Most small businesses won’t be doing enough transaction volume to justify a custom plan as those plans are typically for enterprise clients.
Braintree doesn’t list many details for its custom plans because said plans are customized to the needs of each business applying for one.
That said, the standard pricing plan is pretty, well, standard. It’s almost identical to Stripe’s pricing model. In fact, both companies have the exact same transaction cost. Because Stripe and Braintree are well-matched on pricing, why would your business want to choose Braintree?
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Pros and Cons
Pros explained
Braintree is a great way to accept PayPal and Venmo payments in a worldwide context. Because it’s available in over 45 countries, you’re left with a service that has a lot of payment acceptance flexibility on a large scale. This can boost your sales potential substantially.
Cons explained
The fact that you need a programmer or programming skills to integrate Braintree on your website is both a pro and a con. It’s good for customization but bad because it’s prohibitive to smaller businesses that can’t afford a programmer. Braintree also has a problem with negative reviews that’s explained in detail in a below section.
Square lets you get started for free. The account is free, the app is free, and your first mobile card reader is free. You simply pay as you process.
Braintree vs Stripe
Similarities
Braintree and Stripe aren’t functionally all that different. Here are a few things both services offer:
- Online payment acceptance of all major credit cards
- Tools for building an online marketplace
- 3D secure
- Report generation
- POS solutions
- Data security
- Global currency acceptance
On some of these points, Braintree and Stripe differ slightly. For example, Braintree and Stripe both offer services in many foreign countries, but there is some slight variation between the countries serviced.
Also, Braintree offers PayPal POS hardware whereas Stripe offers its own terminal.
Now let’s talk about key differences.
Differences
Let’s start with a simple question: what does Braintree offer that Stripe doesn’t?
- Venmo and PayPal integration
- Certain add-on integrations specific to Braintree
What does Stripe offer that Braintree doesn’t?
- Alipay integration
- Coupon promotion tools
- Tons of accounting integrations
- More app integrations than Braintree
- Better support documentation
Looking at the two lists above, Stripe gets the edge in features offered. But, if PayPal or Venmo integration is important to your customers, Braintree is a better option.
Braintree has a lot of negative user reviews online
There are many reasons why a business may have an overwhelming majority of negative reviews like Braintree. One of them is that a company may not encourage its customers to write reviews. When a company doesn’t encourage the average user to write reviews, the most common reviews tend to be negative—people are more likely to review something if they’ve had a negative experience than if they’ve had a positive one.
Braintree is one of those companies with a suspiciously negative skew. That said, those negative reviews shouldn’t be ignored or discounted. The most commonly found complaints have to do with poor customer service and difficulty using the API.
Many users agree that Stripe has an easier API to use that is better documented. So people new to programming or with minimal programming experience tend to find Braintree’s API documentation obtuse and difficult.
That said, as was mentioned earlier, Braintree is designed for web developers with considerable programming skills. So, if you have a good programmer, you should have little trouble getting the most out of this service.
Key features
Reporting tools
You can generate a bunch of useful reports on Braintree:
- Advanced transaction search
- Dispute management
- Decline analysis
- Transaction fee report
These reports can help you ground crucial business in data and can help you diagnose the overall health of your business.
Global scaling
Braintree is available in over 45 countries across the globe and can process transactions in over 130 currencies globally. This functionality is crucial for businesses that need global payment support or for businesses that are planning a global sales expansion sometime in the near future.
Strong security features
One thing that matters a lot in the worldwide payment market is ensuring that your transactions are safe, secure, and authentic. Fraud is more prevalent in some countries, so it’s crucial to use a processor equipped with the tools to handle the special challenges associated with doing business internationally.
PayPal POS tools
Braintree allows you to add an in-person component to your online processing via PayPal’s credit card processing terminals. From mobile readers to larger terminals, PayPal has a good selection of hardware you can use to take card-present transactions should the need arise. Prices range from $24.99–$99.99.
The takeaway
Braintree is a pretty good global payments solution. It’s not as feature-rich as Stripe, but if you’re looking for a global payment gateway that accepts PayPal and Venmo transactions, then Braintree is a solid option.
If you’re not sure Braintree is the best global payment solution for your business, check out our review of Stripe.
Methodology
We took a detailed look at Braintree, analyzing its features, pricing structure, and reliability. We compared it to other top brands in the processing sphere looking for specific features that set it apart from its competitors. We also consulted hundreds of user reviews and expert opinions.
Disclaimer
At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.