Comcast Business Internet Review 2023

Bottom line: Comcast Business Internet, servicing small to midsize startups for over a decade, is a solid alternative to the DSL internet connection that’s currently forcing your employees to squeeze 20 pounds of data through a five-pound tube.

It may cost a little more than similarly micro-focused providers, but its dependable, fast network—not to mention a coaxial cable infrastructure that spans most of the US—rates a look for your expanding shop.

Comcast is everywhere, like Starbucks and Pizza Hut, Comcast is everywhere—they don’t necessarily make everyone’s favorite latte or pepperoni slice, but they’re probably serving it somewhere near you.

Comcast Business’s far-reaching availability and reliably stable high-speed internet service are, however, counterbalanced by an 800-pound gorilla with a headset: a notoriously iffy customer service reputation. Still, with five service packages geared toward small businesses and, again, sheer ubiquity, Comcast Business internet is a definite startup contender—just be prepared to pay a little more for it.

In some parts of the country, Comcast Business utilizes fiber-optic connections, which transmit light through glass or plastic threads instead of electromagnetic cables. The biggest advantages of fiber are less signal loss and interference and evenly matched upload and download speeds (more on Comcast Business fiber availability later).

• Business Internet Essential is a bare-bones setup for a four-device operation. Its modest 50 Mbps can handle basic web browsing and email functions but little else. It’s not recommended for heavy file traffic.
• Business Internet Standard is for a seven device shop conducting serious online business. Its 100 Mbps speed can easily shoulder website hosting and cloud-based applications with room to grow.
• Business Internet Advanced is a beefy choice for medium-to-large offices, with enough speed and bandwidth to handle all of the above, as well as video and audio streaming. Business.org recommends this Comcast Business plan as a price-to-power value.

All Comcast plans include the following:

• Free professional installation with modem (not offered by most other companies)
• 30-day, money-back-guaranteed trial period
• Comcast Business App (iOS and Android) for managing accounts and troubleshooting internet Wi-Fi service problems
• Comcast WiFi Pro for the creation and data management of separate employee and customer networks, as well as Wi-Fi hotspots
• Static IP addresses for advanced functions like running web and mail servers (optional, additional charge)
• Business phone with Voice Mobility (optional, $20 additional charge)

Need more than just high-speed internet service? Comcast Business internet can get your employees on the phone and keep your customers entertained with these voice and TV bundles.

You’ve heard it: Comcast has terrible customer service. It’s legend, but not entirely accurate—most of those complaints are aimed at the residential Xfinity side of the service. Comcast Business fares better in customer satisfaction. Most online customer reviews give positive feedback on the company’s internet speeds and support, while many negative comments regard pricing.

Even though—or perhaps because—it falls somewhere between its competitors on several fronts, there’s plenty to like about Comcast Business internet. Mbps to Gbps, speed is speed, no matter which company is providing it.

Comcast Business internet is neither the fastest nor the cheapest, but Comcast Business internet is reliable, available, and loaded with extra features to sweeten the deal. Apart from the monthly pricing, it’s a small-business-friendly service that offers room to grow (to a point). And while there are some of the usual service and outage complaints, Comcast’s past negative customer service reputation doesn’t necessarily apply to its business internet division.

Comcast Business’s client base is showing rapid growth, and the company is building its infrastructure to keep pace.⁴ It’s only growing, so we’re certain Comcast could be the answer for your small business's internet connectivity needs.

Learn more about your other business internet options with our rankings of the best internet service providers for business.

We looked at Comcast Business's pricing, overall value, bundles and packages, small business expertise, and average internet speeds, among other factors.

Disclaimer

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.