Phone.com Review 2023

Bottom line: Phone.com is a great option for businesses with only a few employees who need a variety of types of access to a VoIP provider. It has great reviews and offers more flexibility than some other VoIP providers. But you get what you pay for: a cheaper service comes with limited minutes, messaging, and video conference participants.

In this Phone.com review, we’ll weigh all of the pros and cons so you can determine whether or not it’s the right option for your business needs.

Phone.com was specifically designed to provide the features that small-business owners and entrepreneurs want at a price they can afford. It has been in business for over 10 years now and has a swath of positive customer reviews.

Though there are many VoIP options available today, Phone.com is popular for small-business owners because of its affordability, reliability, and ease of use. Business owners can use Phone.com for basic features like cloud-based calling, video chat, SMS, MMS, and fax. The system also manages phone greetings, voicemail, menus, call routing, and more.

Phone.com offers a wide range of features for the base plan, so even business owners on a tight budget can enjoy most of the perks of the business phone service. All of Phone.com’s core features like a business phone number, text messaging, video conferencing, faxing, 24/7 support, online account administration, and voicemail to email are available to every user, no matter the pricing plan they are signed up for. All plans also include voice features like call forwarding, routing, screening, queuing, and many others.

During the COVID-19 pandemic, a lot of businesses switched to virtual or hybrid systems. Phone.com in particular has seen a large increase in mental health counseling or other small health practices that need HIPAA-compliant video in order to serve their customers via telehealth. This compliance is only available with the Plus or Pro plans. Phone.com offers HIPAA-compliant audio conferencing at all plan levels.

Phone.com offers limited third-party integrations for CRM systems like Zoho, Zapier, Comm100, Chrometa, PieSync, and AllProWebTools. Although this doesn’t include a wide variety of CRM integrations, it is not common for VoIP providers to have this kind of integration at all. There is also the option of integrating using an API or an extension for other CRM systems.

The basic plan is $11.99 per user per month, which is within the budget of most small businesses with a small number of employees who will need to use the service. The pricing scales up to about $29.99 per user per month for the Pro membership, which can get a bit pricey if there are a large number of users. However, remember that you can mix and match user types, so if you want five users with a Basic plan, one with a Plus plan, and one with a Pro plan, that’s an option. That flexibility isn’t common across VoIP services.

Despite the many benefits of Phone.com, there are a few downsides to be aware of too:

The base plan is a great place to start with access to all Phone.com’s core features. However, for businesses that are growing and expanding quickly, it might be too limited. The Plus and Pro plans offer more extensive services, like unlimited minutes, unlimited text messages, and voicemail transcription. There are many VoIP services that provide these kinds of features either for free or in their base plan.

This is one of the biggest drawbacks. If you want video conferencing as part of your VoIP service, no plan here will get you an unlimited number of participants. Basic users are limited to 10, Plus to 25, and Pro to 100.

We’re putting this one as a pro and a con. Although Phone.com is one of a small few VoIP service providers that has third-party integrations, it is limited to a very small number of CRMs.

It’s easy to see why Phone.com is a popular option for small and midsize businesses, since it was designed specifically with those businesses in mind. The VoIP service offers an array of 50+ appealing features at a reasonable price. Instead of picking a one-size-fits-all plan with specific, inflexible user types, business owners can choose the number and type of users they need for their small business.

The site, app, dashboard, and web-based administration panel are all easy to access with an internet connection and easy to use, even for those with little to no experience with VoIP services. Phone.com offers 24/7 support in both English and Spanish, and most customer reviews have only good things to say about the customer service.

Don’t love Phone.com? The VoIP system offers a full refund through a 30-day money-back guarantee if you find that it’s not a good fit for you.

Overall, Phone.com is a reliable, affordable VoIP service that’s flexible and easy to set up. Those seeking features like call recording or unlimited minutes will have to pay a bit more, which can get a little expensive depending on how many users your business requires. Small-business owners can use Phone.com to gain credibility with their customers by using features like call routing, audio conferencing, hold music, and more.

Would you like to learn more about phones for small business owners? Check out The Best Small-Business Phone Systems.

We examined a variety of factors to be able to accurately compare Phone.com to its other VoIP competitors, including pricing, available features, add-on features, customer service reviews, user experience with the website and apps, user types, and many other factors. Then we compared what we found to our up-to-date research on other VoIP service providers in order to see where Phone.com stands.

Disclaimer

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.