Vonage VoIP Review 2023

Vonage is one of the leading service providers of Voice over Internet Protocol (VoIP) communication, boasting over 100,000 business customers including commercial business names like Siemens, DHL, and Domino’s. As a growing VoIP provider, Vonage says it’s committed to elevating communications based on innovation and future-proofing its business model.

A selection of features and additional functions enhance Vonage further, with businesses able to tailor solutions and packages according to their needs. The bottom line: With three offerings, there is something for every size of organization depending on your needs.

As a VoIP provider, Vonage offers a wide selection of calling solutions to businesses. This means that businesses can offer their customers communication through the platforms that best suit them, whether that be Microsoft Teams, WhatsApp, Facebook Messenger, or something else.

The strength of Vonage lies in its solution for flexible and global communication, meaning that Vonage is ideal for businesses looking to scale internationally without losing the quality of their communication—both internally and with customers.

Each Vonage plan includes these key VoIP features:

• Unlimited calls and text
• Team messaging
• Customer service support

Vonage presents a variety of options for businesses of all sizes and locations. This includes a selection of solutions for individual users.

• Call recording. Vonage offers full call recording functions, letting businesses track calls and understand how their products and services are being received by the end customer. Recording and monitoring calls can also help businesses train new employees.
• Increased mobility and expansion. When you add a new office location to your business plan, Vonage helps you scale up on your VoIP as you go.
• Toll-free numbers. Vonage offers businesses a toll-free number, which allows international customers to call free of charge

Existing Vonage users herald the service itself but say that being connected to the right service professional can be challenging, given the scope of industries and areas that Vonage now operate in. Other disadvantages reported include:

• High cost. Vonage is by no means the cheapest VoIP provider, and despite offering low introductory prices, the costs can quickly increase. The saving grace is that the variety of plans available means that you can find something tailored to your needs without paying for excess services you don’t use.
• Limited capability. The entry-level plan is limited and includes service on mobile and desktop apps only. Desk phones are not included in the lower-tier plan.

Originally created to bring VoIP to small businesses and individual users, Vonage has expanded its reach and capability, unifying communications and user centers in order to deliver a highly flexible and effective cloud communications platform. 

Vonage is a key player in the VoIP market. Businesses can use Vonage VoIP services to run their businesses on the go. Vonage also makes it easy to integrate with apps and tools, such as CRM packages.

Still not sure whether Vonage is right for your business? Compare brands with our Best Mobile VoIP Providers of 2021.

Vonage has three pricing plans (per month, per line, plus taxes and fees). You can choose from the Mobile plan ($19.95), the Premium plan ($29.99), or the Advanced plan ($39.99). The plan you select will depend on your current needs. Vonage prices are comparable with other companies and is a pure VoIP player that you can reliably use to replace a traditional phone line.

To calculate Vonage's ranking compared to other providers, we looked at Vonage's pricing, overall value, small business expertise, and scalability, among other factors.

Disclaimer

At Business.org, our research is meant to offer general product and service recommendations. We don't guarantee that our suggestions will work best for each individual or business, so consider your unique needs when choosing products and services.